Accessibility statement for Send an enquiry to Ministry of Housing, Communities and Local Government

This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Send an enquiry to Ministry of Housing, Communities and Local Government service.

Using this service

We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this website are not fully accessible:

  • error messages might be announced more than once by screen readers
  • there's no landmark around the BETA banner and back button

Feedback and contact information

If you have difficulty using this service, contact us.

As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example large print, audio recording or braille.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service's accessibility

We are committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below

Non accessible content

The content listed below is non-accessible for the following reasons.

When there are errors with a form you've submitted, a list of error messages is shown at the top of the screen. These error messages might be read out more than once if you're using a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

The BETA banner and back button at the top of the service aren't contained within landmark regions. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships).

These issues are caused by the GOV.UK layout which is shared across GOV.UK services. If these issues are fixed in the GOV.UK layout we'll incorporate the fixes into this service.

Preparation of this accessibility statement

This statement was prepared on 15 March 2022.

This website was last tested on 21 February 2022. The test was carried out by Zoonou.